Privacy Policy

This Privacy Policy explains how JustFood (“JustFood”, “we”, “us” or “our”) collects, uses, stores and protects personal information when you use the JustFood mobile application, website and related services available through justfood.me.

1. Information We Collect

Depending on how you use JustFood, we may collect:

• Name and contact details such as phone number and email address
• Delivery address and delivery instructions
• Location information when you provide permission or select your delivery location
• Order details, restaurant selections and order history
• Payment-related information. Card payments are processed by our payment service provider and JustFood does not store complete payment card details
• Technical information such as IP address, device type, operating system and application version
• Information you provide when contacting customer support

2. How We Use Your Information

We use personal information only where necessary to provide, operate and improve the JustFood service.

• To create and manage user accounts where applicable
• To receive and process food orders
• To provide delivery services
• To provide necessary order information to the restaurant preparing your order
• To provide necessary delivery information to the courier handling your order
• To process payments and refunds
• To communicate with you regarding orders, delivery, support or service-related matters
• To maintain the security and reliability of the JustFood platform
• To prevent fraud, abuse and unauthorized use of our services
• To comply with applicable legal and regulatory obligations

3. Legal Basis for Processing

Where applicable under data protection law, we process personal information on one or more of the following legal bases:

• Performance of a contract, including processing and delivering your order
• Compliance with legal obligations
• Our legitimate interests in operating, protecting and improving JustFood
• Your consent where consent is required, for example for certain location permissions

4. Sharing of Information

We do not sell your personal information. We may share only the information necessary for providing the service with:

• Partner restaurants responsible for preparing your order
• Couriers responsible for delivering your order
• Payment service providers such as Stripe for secure payment processing
• Hosting, infrastructure and technical service providers used to operate the JustFood platform
• Public authorities where disclosure is required by law

5. Location Data

JustFood may use location information to help identify a delivery address, verify that an address is within the supported delivery area and enable delivery-related functionality.

Location access is used only when required for the functionality of the service and according to the permissions granted on your device.

6. Payments

Card payments may be processed by third-party payment providers such as Stripe. Payment card information is processed through their secure payment infrastructure.

JustFood does not store your complete card number or card security code on its own servers.

7. Data Retention

We retain personal information only for as long as necessary to provide the JustFood service, comply with legal and accounting obligations, resolve disputes and protect our legitimate interests.

Retention periods may vary depending on the type of information and the legal requirements applicable to it.

8. Data Security

We use appropriate technical and organizational measures designed to protect personal information against unauthorized access, alteration, loss, misuse or disclosure.

However, no internet-based service can guarantee absolute security.

9. Your Rights

Depending on applicable law, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of personal information where applicable
• Request restriction of processing
• Object to certain processing
• Request data portability where applicable
• Withdraw consent where processing is based on consent

You may exercise these rights by contacting us using the details below.

10. Children's Privacy

JustFood is not intended to knowingly collect personal information from children in violation of applicable law.

11. Third-Party Services

The JustFood service may interact with third-party services, including payment providers, mapping services, mobile operating system services and application distribution platforms.

Those services may process information under their own privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy when our services, legal obligations or data processing practices change.

The date shown at the top of this page indicates when the policy was last updated.

13. Contact Us

If you have questions about this Privacy Policy, your personal information or your privacy rights, please contact us.